At Tanvi Herbals, customer satisfaction is important to us. As we manufacture and export herbal and Ayurvedic wellness products, we follow strict quality standards to ensure every order reaches you in excellent condition.
Please read our Returns & Refund Policy carefully before placing an order.
Orders may be cancelled only before they are processed or dispatched from our warehouse.
If you wish to cancel your order, please contact us immediately at:
Email: support@tanviherbals.com
Once an order has been dispatched, it cannot be cancelled.
Tanvi Herbals reserves the right to cancel any order if:
If we cancel an order before dispatch, any amount paid will be refunded to the original payment method.
Due to the nature of Ayurvedic, herbal, wellness and healthcare products, we are unable to accept returns once products have been delivered.
We cannot accept returns for:
This policy helps us maintain product safety, hygiene and quality for all customers.
If you receive:
please contact our Customer Support within 72 hours of delivery.
Email:
support@tanviherbals.com
Please include:
Our Quality Team will review your request and may request additional information before approving a replacement or refund.
Claims submitted after 72 hours of delivery may not be eligible.
Refunds are issued only under the following circumstances:
Refunds will not be issued for:
Approved refunds are processed to the original payment method.
Depending on your payment provider or bank, refunds generally take 7–14 business days after approval to reflect in your account.
Where applicable, we may choose to send a replacement instead of issuing a refund.
Replacement requests are approved only after verification by our Support Team.
Tanvi Herbals reserves the right to determine whether a replacement or refund is appropriate based on each individual case.
All international customers are responsible for ensuring that the products ordered comply with the laws and import regulations of their destination country.
Depending on your country’s regulations, your shipment may be subject to:
These charges are not included in the product price or shipping charges unless explicitly stated during checkout.
Any customs fees, taxes or import charges are the responsibility of the customer.
Orders refused due to unpaid customs duties or local import regulations are not eligible for refund.
International shipments may occasionally experience delays due to:
While we work closely with our logistics partners, Tanvi Herbals cannot guarantee delivery timelines once the shipment has left our warehouse.
Shipping delays alone do not qualify for refunds.
If your shipment is confirmed lost in transit by the courier partner, we will investigate the matter.
Once the courier officially confirms the shipment as lost, Tanvi Herbals will either:
at our sole discretion.
Do not return any product without obtaining written authorization from our Customer Support Team.
Unauthorized returns may not be accepted or processed.
If a return is approved, our support team will provide the return instructions.
To return your product, you should mail your product to:
TANVI HERBALS
Shop No. 1,2, Jeevantara Society,
opp. Bhagwati School, Vishnunagar,
Naupada, Thane (W) – 400602
For any questions regarding returns, replacements or refunds, please contact:
Email:
support@tanviherbals.com
Customer Support
Phone:
+91-9167233863
Business Hours:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
